FAQ

A: Our alcohol-free mouthwash adopts mild and non-irritating formulas, free from strong stimulating ingredients that burn oral mucosa and cause dry pain. The balanced and gentle formula is specially optimized for sensitive gums and fragile oral environments, effectively cleaning residual bacteria and debris in the oral cavity, relieving peculiar oral odor, and soothing mild gum discomfort. It brings fresh and non-dry cleaning experience after use, suitable for long-term daily care of sensitive oral cavities, and can be safely used by adults and teenagers for daily auxiliary cleaning. 

A: Our dental floss and floss picks are designed with ultra-thin and high-toughness fiber materials, which are fine enough to smoothly penetrate tight interdental gaps without squeezing or damaging teeth and gums. The smooth surface avoids scratching gum tissues, and the high-tensile structure prevents floss breakage and fiber residue during use. It safely and thoroughly cleans hidden plaque and food residues that toothbrushes cannot reach, effectively improving interdental cleaning efficiency without causing enlarged tooth gaps or gum damage with correct long-term use. 

A: It is recommended to use dental floss first to clean interdental debris before brushing teeth every day, then perform conventional tooth brushing, and finally rinse with mouthwash for deep sterilization and odor removal. This three-step cleaning mode forms a comprehensive oral cleaning system, thoroughly cleaning every corner of the oral cavity, inhibiting bacterial growth, and maintaining long-term oral cleanliness and fresh breath. 

A: All mouthwash and dental floss products are professionally photographed and color-calibrated to restore real product texture, liquid color, and appearance. Slight visual differences caused by different display devices, shooting light, and personal visual perception are normal and will not affect product quality and actual cleaning effect. 

A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and shipping process starts, orders cannot be modified or canceled to ensure standardized logistics arrangement and orderly overall order management. 

A: If received mouthwash has liquid leakage, bottle breakage, packaging damage, or dental floss products have broken sealing and contamination due to transportation extrusion and collision, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the actual situation and provide targeted solutions in accordance with the official return and exchange policy. 

A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance procedures and cross-border logistics scheduling. After shipment, the system will automatically send an exclusive tracking number for real-time online logistics inquiry. 

A: Store mouthwash and dental floss in cool, dry, and ventilated indoor environments, avoiding long-term direct sunlight, high temperature, and humid environments. Keep mouthwash bottles tightly sealed after use to prevent liquid volatilization and bacterial contamination, and store dental floss in sealed and dry conditions to avoid moisture and dust accumulation, ensuring long-term product hygiene and stable efficacy.